Return & Refund Policy

Last updated: June 3, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged in any way
• Include all original packaging and accessories

If your item meets these conditions, you may be eligible for a return.

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@makotoo.shop. We will respond to your request within 1–2 business days with further instructions. Please ensure you provide your order number and a clear explanation for the return in your initial email.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few additional days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you've done this and still have not received your refund, please contact us at support@makotoo.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you received an item that is defective or damaged, please contact our support team, and we will provide a replacement or a refund, depending on your preference. Please note that we do not offer exchanges for change of mind or sizing issues.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@makotoo.shop. We're here to help and look forward to assisting you with any inquiries.